Thehyde Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Thehyde Storage provides storage and associated services to customers in the UK. By making a booking, paying a deposit or fee, delivering goods, or otherwise using our facilities, you agree to be bound by these terms. If you do not accept them, you should not proceed with a booking or use of the service. These terms are intended to be clear, fair and practical, and they apply to all storage and related service arrangements unless we confirm otherwise in writing.

Storage services may include short-term or longer-term accommodation of goods, items, or materials placed with us by the customer for safekeeping or handling in accordance with an agreed scope. We may also offer collection, loading, unloading, holding, or disposal-related support where separately agreed. Any special requirement must be confirmed in advance. A customer’s booking is not complete until it has been accepted by Thehyde Storage, any required information has been received, and the applicable charges have been approved.

We reserve the right to decline any booking, suspend service, or refuse goods where we reasonably believe that the request is unlawful, unsafe, outside our service scope, or unsuitable for our operations. All customers must ensure that any items supplied are accurately described, lawful to store, and in a condition that can be handled without risk to people, property, or the environment.

Booking Process

To make a booking, you must provide accurate and complete details, including your name, address, contact information, the type and quantity of items, the intended service period, and any special handling needs. Storage booking requests may be made through the methods we make available from time to time, and are subject to availability. We may request identification, proof of ownership, or additional documentation where needed for compliance, security, or operational reasons.

Once your details have been received, we may issue a quotation or service proposal. Unless stated otherwise, quotations are valid for the period shown on the quote or, if no period is specified, for a reasonable time only. Acceptance of a quotation does not itself create a binding service until we confirm the booking. A binding contract is formed only when we send written or electronic confirmation, receive any required prepayment, or otherwise commence service at our discretion.

Any change to your booking, including dates, item volumes, access requirements, or service type, must be agreed by us in advance. Changes may affect price, availability, and operational arrangements. If you deliver goods that differ materially from the details originally provided, we may revise the charges, request removal, or decline to store the items. Where a customer uses third-party agents or representatives, the customer remains responsible for all acts, omissions, statements, and payments made on their behalf.

Payments and Charges

All fees must be paid in the currency stated in the invoice or quotation. Charges may include storage fees, handling fees, administration charges, collection or delivery fees, cleaning fees, disposal-related charges, and any other agreed service costs. Unless expressly stated otherwise, prices are exclusive of VAT and any other applicable taxes. We may require payment in advance, a deposit, or payment on delivery or collection depending on the service type and risk profile.

Invoices are payable by the due date shown. If no due date is stated, payment is due immediately on receipt. Late payment may result in suspension of access, storage release being withheld, interest or reasonable administration fees being added, and recovery action being taken for outstanding sums. We may also set off any unpaid amount against sums we owe to you, where legally permitted. Any bank charges, failed payment fees, chargeback costs, or collection expenses arising from unsuccessful payment attempts may be charged to the customer.

We may review our pricing from time to time. Any change in charges will not affect any fixed-price period already confirmed, unless the change is required by law, tax, or a material change in the scope of service. If your service continues beyond the initial agreed term, revised rates may apply on renewal or continuation. Where payment is made by card or another third-party payment method, you must ensure that the payment instrument is valid and that you are authorised to use it.

Cancellations, Suspension, and Termination

You may cancel a booking by giving notice in writing or through the cancellation method we specify. The amount refunded, if any, will depend on the timing of the cancellation, the service already provided, and any costs we have incurred. If the service has already begun, you may still be liable for work completed, preparation costs, restocking or handling charges, and any non-recoverable expenses. Deposits may be retained in whole or in part where reasonably necessary to cover such costs.

Where a storage agreement runs for a fixed term, early termination may require notice and may attract a minimum charge or early release fee, if stated in the booking confirmation. If you fail to collect goods by the agreed end date, we may continue to apply storage fees until collection or lawful disposal. We may also suspend, restrict, or terminate services without liability if you breach these terms, fail to make payment, provide false information, or present goods that are unsafe or prohibited.

We may end the agreement immediately if continued storage would create a legal, security, environmental, or operational risk. In such circumstances, we may require you to remove items promptly and may, where necessary and lawful, arrange storage transfer, return, or disposal. You remain responsible for all costs arising from your breach, including reasonable removal, transport, cleaning, and disposal expenses. Any termination of the contract does not remove liability for charges accrued before termination.

Customer Responsibilities and Liability

You are responsible for ensuring that all goods delivered to Thehyde Storage are properly packed, labelled where appropriate, and suitable for the agreed service. Unless we expressly agree otherwise, we do not inspect the contents of sealed containers or packages. You must not store items that are illegal, dangerous, perishable, flammable, explosive, leaking, toxic, contaminated, or capable of causing harm or nuisance. You must also not store live animals, waste not accepted under these terms, or any item prohibited by law or by our operational rules.

You warrant that you own the goods or have the authority of the owner to place them into storage and to accept these terms. You are solely responsible for any loss arising from inaccurate descriptions, hidden defects, inadequate packing, or a failure to provide essential information. If you fail to disclose that goods are fragile, hazardous, valuable, moisture-sensitive, or require special handling, we will not be liable for resulting damage except where such liability cannot lawfully be excluded. Our liability is limited to direct losses caused by our proven negligence and, where permitted by law, may be capped at the amount paid for the relevant service or another stated limit.

We are not liable for indirect, consequential, or economic losses such as loss of profit, loss of business, loss of opportunity, or loss of anticipated savings, except where such exclusions are not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted. You should maintain appropriate insurance for your goods, especially where they are valuable or susceptible to damage. Any claim must be notified promptly and with reasonable supporting information.

Waste Regulations and Environmental Compliance

Where the service involves waste, surplus materials, packaging, or items intended for removal, the customer must comply with all applicable UK waste laws and regulations. Waste must be correctly described, separated where required, and delivered only if it is accepted by us in advance. We may refuse any waste that is hazardous, unclassified, contaminated, improperly packaged, or inconsistent with the description provided. Any material misdescription may result in additional fees, refusal of service, or reporting to the relevant authorities where appropriate.

The customer remains the holder of waste until lawful transfer to an authorised person has taken place, unless agreed otherwise in writing. You must provide accurate information about the origin, nature, quantity, and any special characteristics of the waste. If waste duty of care paperwork, transfer notes, classification details, or other evidence is required, you must supply it promptly and ensure it is complete and accurate. We may retain records as required by law and may refuse to proceed if the necessary information is not available.

Where we arrange collection, transport, segregation, or disposal of waste, these activities will only be carried out in accordance with our legal obligations and the scope of our authorisation. You must not ask us to dispose of items that are banned, restricted, or unsuitable for lawful handling. If unlawful waste is delivered to us, you authorise us to take any reasonable steps needed to secure, isolate, return, report, or dispose of it in compliance with law, and you will be responsible for all resulting costs, losses, and administrative expenses.

Access, Inspection, and Storage Conditions

Access to stored goods may be limited to agreed times, security procedures, or operational requirements. We may require advance notice before access is granted. For safety and security, we may inspect goods or packaging, and we may move items within our premises as reasonably necessary for storage, maintenance, compliance, or efficient use of space. Such actions do not transfer responsibility for the contents or condition of the goods to us unless required by law.

We may use reasonable care in handling goods, but we do not guarantee that storage conditions will suit items requiring precise environmental controls unless we have expressly agreed to provide such conditions. If items are sensitive to temperature, humidity, light, vibration, or stacking, you must notify us in writing before the booking is confirmed. We may reject goods that require specialist facilities beyond our standard service offering. Any change in condition or handling requirement must be disclosed promptly.

Customers must not tamper with security systems, obstruct access routes, or interfere with other customers’ goods. You must comply with all reasonable site instructions, health and safety rules, and any reasonable directions issued by our staff or agents. We may remove or isolate any item that presents a risk, and we may refuse access to any person who behaves abusively, dangerously, unlawfully, or disruptively. These measures are intended to protect people, property, and the integrity of the storage operation.

Force Majeure and Service Delays

We will not be liable for delays or failure to perform our obligations where caused by events beyond our reasonable control. These may include fire, flood, storm, epidemic, transport disruption, power failure, industrial action, governmental restrictions, equipment failure, or shortages of labour or materials. In such cases, we may suspend services, alter timings, or take other reasonable steps to protect goods and continue operations where possible.

If a force majeure event affects the service, we will aim to notify you as soon as reasonably practicable and may offer revised arrangements where feasible. However, we are not responsible for losses arising from the event itself, provided we have taken reasonable care and acted within the limits of these terms. Customers remain responsible for making their own arrangements where goods need urgent collection, replacement, or onward movement.

Any deadlines or service levels stated in a quotation, booking confirmation, or communication are estimates unless expressly guaranteed. Where a delay is caused by incomplete customer instructions, missing documents, access restrictions, or non-payment, we will not be in breach of contract. Additional costs resulting from delay or rebooking may be charged to the customer where reasonable and permitted by law.

General Legal Provisions

We may update these terms from time to time to reflect legal, operational, or commercial changes. The version in force at the time of your booking will apply to that booking unless a change is required by law or agreed by both parties. If any part of these terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in enforcing any right will operate as a waiver of that right.

These terms constitute the entire agreement between you and Thehyde Storage in relation to the relevant service, replacing prior discussions or representations to the extent permitted by law. You may not assign your rights or obligations without our prior written consent. We may assign or subcontract any part of the service, provided this does not materially reduce your rights under the agreement. Any notice required under these terms may be given by email, written notice, or another method we reasonably specify.

The customer and Thehyde Storage are independent contracting parties, and nothing in these terms creates a partnership, joint venture, or employment relationship. Headings are included for convenience only and do not affect interpretation. References to “including” or similar expressions are not limiting. Where we exercise discretion under these terms, we will do so reasonably and in good faith, having regard to operational needs, legal obligations, and the protection of goods and persons.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales unless another jurisdiction is expressly agreed in writing. The courts of England and Wales shall have exclusive jurisdiction to settle disputes, except where mandatory law provides otherwise. If you are contracting as a consumer, you may also benefit from any mandatory protections available under applicable consumer law.

If a dispute arises, both parties should first attempt to resolve the issue in good faith and by practical discussion before starting formal proceedings, where appropriate. Nothing in these terms prevents either party from seeking urgent injunctive or protective relief where necessary to protect property, security, confidentiality, or lawful rights. By using the service, you confirm that you have read, understood, and accepted the applicable storage agreement terms, including these legal provisions.