Storage The Hyde Terms and Conditions
These Terms and Conditions set out the basis on which Storage The Hyde provides storage services and any related removal, collection, delivery, handling or packing services. By placing a booking, using our storage facilities, arranging removals connected to storage, or otherwise engaging our services, you agree to be bound by these Terms and Conditions.
1. Definitions and Interpretation
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual, firm or company who requests or uses our storage or related removal services.
Goods means the items and property you deliver or request us to collect for storage or removal.
Services means storage services, and any related removal, collection, delivery, loading, unloading, packing or handling services provided by Storage The Hyde.
Unit means any storage unit, container, room, cage or area allocated to you for storage of your goods.
Contract means the agreement between you and Storage The Hyde incorporating these Terms and Conditions and any written quotation or booking confirmation.
References to you or your mean the Customer. References to we, us or our mean Storage The Hyde.
2. Scope of Services
Storage The Hyde provides secure storage facilities for domestic and business customers, together with associated removal and transport services in our service area. Services may include collection of goods from your premises, transport to our storage facility, loading into a Unit, and subsequent redelivery or removal when the storage period ends.
The specific services, duration of storage, and any related removal or handling work will be described in your quotation or booking confirmation. Any additional services requested after the original booking may be subject to further charges and availability.
3. Booking Process
You may request a quotation for storage and related removal services by providing accurate information about the goods, access conditions, property type, floor level, parking restrictions and any special requirements. Quotations are normally estimates based on the information you supply and are not binding if that information is incomplete or materially inaccurate.
A booking is made when you confirm acceptance of our quotation or written offer and we issue a booking confirmation. We reserve the right to refuse any booking at our discretion.
You must notify us as soon as possible of any changes to the volume of goods, access conditions, dates, or other relevant details. Significant changes may result in an updated quotation or additional charges. Where removal services are provided to bring your goods into or out of storage, you are responsible for ensuring that we have sufficient access, parking, and time slots to complete the work safely and lawfully.
4. Term and Access to Storage
The storage period begins on the date specified in the booking confirmation and continues until terminated in accordance with these Terms and Conditions. Minimum storage periods and notice requirements may apply and will be explained in your quotation or booking confirmation.
Access to your goods at our facilities is subject to our opening hours, operational procedures and security requirements. You may be required to present identification and evidence of your right to access the Unit. We may charge reasonable fees for additional access outside standard arrangements or for attendance of our staff to assist with access, handling or inventory.
5. Customer Responsibilities
You are responsible for ensuring that all information you provide to us is complete and accurate. You must ensure that your goods are properly packed, labelled and prepared for transport and storage, unless we have specifically agreed to provide packing services. Fragile or high-value items should be individually protected and disclosed to us where appropriate.
You must not store or request us to move any goods that are prohibited or unsafe. This includes but is not limited to: firearms or weapons; explosives; flammable or combustible substances; pressurised containers; perishable foods; live animals or plants; illegal goods; or any item that is hazardous, contaminated, infested or likely to cause damage or nuisance.
You must comply with all reasonable instructions given by our staff, ensure that our teams can safely access your premises, and secure any necessary permits or permissions for parking, loading or unloading. Where parking restrictions apply, you are responsible for obtaining suitable dispensations or covering any penalty charges that are incurred as a result of your failure to do so.
6. Payments and Charges
Storage fees and any related removal or handling charges will be set out in your quotation and booking confirmation. Unless otherwise agreed in writing, payment for removal services and the initial storage period is due in advance of the service date. Ongoing storage charges are normally payable in advance in monthly or other agreed intervals.
We may require a deposit or pre-authorisation before confirming a booking. Failure to pay deposits, advance charges or ongoing invoices by the due date may result in suspension of access, refusal to collect or deliver goods, and ultimately termination of the contract.
All prices are expressed in pounds sterling and may be subject to VAT or other applicable taxes. We reserve the right to adjust our charges periodically, including storage rates, by giving you reasonable notice. If you do not accept a change in rates, you may terminate the storage at the end of the current paid period by removing your goods in accordance with these Terms and Conditions.
If you default on payment, we may charge interest on overdue amounts at the statutory rate and recover all reasonable costs incurred in pursuing the debt, including administrative costs and third-party collection fees. We may also exercise a lien over your goods, meaning we may retain possession until all outstanding sums are paid in full.
7. Cancellations and Amendments
You may cancel or amend a booking by giving us written notice. Where you cancel a removal or initial storage booking, cancellation charges may apply, depending on the notice period given and reasonable costs incurred by us.
If you cancel more than a specified number of days before the agreed start date, any deposit may be refunded less reasonable administrative costs. If you cancel at shorter notice, we may retain all or part of the charges to cover staff, vehicle, facility and scheduling costs already committed.
Where you request date changes or significant amendments to your booking, we will use reasonable efforts to accommodate your request but cannot guarantee availability. Additional costs may apply where changes result in extra time, staffing, travel, or extended storage.
We reserve the right to cancel or postpone services if we are unable to perform them safely or legally, including due to extreme weather, access restrictions, road closures, safety concerns, or your failure to comply with these Terms and Conditions. In such cases we will seek to reschedule where possible. Our liability for cancellation by us is limited to refunding any pre-paid charges for services not provided.
8. Condition of Goods and Inventory
You are responsible for ensuring that your goods are in a suitable condition for transport and storage. We do not routinely inspect the contents of packages or boxes. Unless we have agreed otherwise, we are not required to compile a detailed inventory of your goods.
If we prepare an inventory, you should check it carefully and notify us of any discrepancies within a reasonable time. The inventory is evidence of the goods received into storage, but it is not a valuation and does not confirm the absence of defects or pre-existing damage.
9. Liability and Limitations
We will exercise reasonable care in handling, transporting and storing your goods. However, our liability is subject to the limitations set out in this clause and in any written quotation or insurance documentation provided to you.
Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable amount per item or per consignment, as specified in your quotation or otherwise notified to you. You must inform us in writing before the service date if any individual item has a value exceeding that limit. We may, at our discretion, offer enhanced liability or insurance for an additional charge.
We are not liable for any loss or damage arising from inherent defects, natural deterioration, faulty or inadequate packing carried out by you, atmospheric or temperature changes, vermin, insects, mildew, or events beyond our reasonable control such as fire, flood, acts of God, strikes, civil commotion, or road traffic incidents where we have taken reasonable care.
We are not liable for indirect or consequential losses, including loss of profit, business interruption, loss of data, emotional distress, or loss of sentimental value. You acknowledge that some items, including documents, data, and sentimental belongings, may not be adequately compensable in money and you should make appropriate backup or alternative arrangements.
If you consider that the standard limits of liability are insufficient, you are responsible for arranging your own insurance cover for the full value of your goods or requesting any optional cover we may offer. We do not act as your insurer unless explicitly agreed.
10. Lien and Disposal of Goods
If any charges remain unpaid for more than a specified period, we shall have a lien over your goods, meaning the right to retain possession until all outstanding sums, including storage fees, removal charges, interest and reasonable costs, are paid in full.
Where sums remain unpaid after due notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of your goods to recover outstanding amounts. Before doing so we will give you reasonable notice at your last known address. Any sale proceeds will be applied to discharge your debt, and any surplus will be held for you. If the proceeds are insufficient to clear the debt, you remain liable for the balance.
11. Waste and Environmental Regulations
You must not use your storage Unit or our removal services to dispose of waste unlawfully. We will not accept hazardous waste, clinical waste, building rubble, fly-tipped material, or any items that would require special licensing or treatment under waste legislation unless we have explicitly agreed and are appropriately authorised.
If our staff reasonably believe that items presented for removal or storage constitute prohibited or unlawful waste, we may refuse to handle them or require you to arrange suitable licensed disposal at your own cost. Where we are obliged to handle or dispose of such items in order to protect safety or comply with law, you will be responsible for all related costs and any regulatory charges or penalties.
You must comply with all recycling, segregation and disposal rules notified to you. We support responsible storage, reuse and recycling and may provide guidance on how to separate reusable goods from waste where this forms part of our service offering.
12. Health and Safety
We are committed to providing services in a safe manner for our staff, customers and the public. You must ensure that your premises are reasonably safe for our teams, that access routes are clear, that children and pets are kept away from loading areas, and that you do not ask our staff to perform unsafe lifting or manoeuvres.
We may decline to move items that, due to their weight, size, condition or location, would create an unacceptable safety risk or breach manual handling guidelines. We may also suspend services if environmental conditions, structural concerns or behaviour at the premises put our staff at risk.
13. Termination of Storage
You may terminate the storage arrangement by giving us the required notice as stated in your quotation or booking confirmation and by paying all sums due up to the end of the notice period. You must remove all goods from your Unit by the agreed termination date and leave the Unit clean and free of waste.
If you fail to collect your goods or to give proper notice, we may continue to charge storage fees until the goods are removed or until we dispose of them in accordance with our lien and disposal rights. Abandoned goods may be treated as described in the lien clause.
We may terminate the contract by giving you reasonable notice if you are in material breach of these Terms and Conditions, if you fail to make payments when due, if you use the Unit for any unlawful or prohibited purpose, or if continuing the contract would present a safety or legal risk.
14. Data Protection and Privacy
We will process your personal data in accordance with applicable UK data protection laws. We collect and use your data to manage your bookings, provide storage and related removal services, take payment, maintain security, and comply with legal obligations. We may share your information with insurers, payment processors and service partners where necessary to deliver our services or enforce our rights.
You have rights in relation to your personal data, including the right to access certain information we hold about you. Further details of how we handle personal data may be provided in our privacy information supplied separately.
15. Complaints and Dispute Resolution
If you have a concern about our services, you should raise it with us as soon as possible so that we have an opportunity to address it. Complaints about damage or loss should be notified promptly and in any event within a reasonable time of you becoming aware of the issue. You should provide evidence such as photographs, receipts or inventories where available.
We will investigate complaints fairly and respond within a reasonable timeframe. Where a dispute cannot be resolved informally, both parties will consider using mediation or another form of alternative dispute resolution before resorting to court proceedings, where this is appropriate and cost-effective.
16. Changes to these Terms
We may update these Terms and Conditions from time to time to reflect changes in law, industry practice or our services. The latest version will apply to new bookings and, where reasonable, to ongoing storage arrangements after we notify you of the changes. If you do not agree to a material change, you may terminate your storage contract by giving notice and removing your goods before the end of the current paid period.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, their subject matter or formation, are governed by and shall be construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services provided, or any related contract.
18. General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy. You may not assign or transfer your rights under the contract without our prior written consent. We may transfer our rights and obligations to another organisation as part of a business sale or reorganisation, provided this does not adversely affect your rights.
These Terms and Conditions, together with any written quotation or booking confirmation, set out the entire agreement between you and Storage The Hyde in relation to the services, and supersede any prior understandings or representations, whether oral or written.
